To best accommodate the needs of your schedule and the upkeep of the maintenance of your services, we recommend that our clients book their upcoming appointments in advance, as we do not take "walk-ins", and securing a day-of appointment is a rare occurance.
In consideration of our salon clients and stylists, we respectfully ask that a minimum of 24 hours notice is given for any appointment changes or cancellations. You will receive a confirmation text/email 24 hours prior to your scheduled appointment. You MUST click to confirm, as all appointments left non-confirmed will automatically be canceled 12 hours prior to your appointment time and opened up to those on a waitlist.
In accordance to our cancellation policy, we may charge a cancellation fee of 50% of the reserved service for cancellations within 24 hours of appointment time, and 100% for no-shows.
If you are ill, we ask that you reschedule once you are symptom and fever-free. We reserve the right to reschedule or refuse service to guests with apparent cold/flu symptoms, as well as guests who have had recent head or neck injury, open lesions and abrasions of areas being serviced, or any condition that may compromise the safety of the guest or artist.
Pricing for our salon services are based on the experience and education of the individual stylist, along with the demands for their time.
Service prices may vary by specialist and start at the prices listed. If you are seeking a specific pricing point, we are more than happy to provide options for you within the services of our stylists.
Service pricing may increase based on additional time or product required to accommodate very thick or long hair.
All prices are subject to change and do not include gratuity.
In the event of dissatisfaction, we are happy to correct the service, provided it is within five (5) business days of the original service and scheduled with the same stylist who provided the service.
In the event that the original stylist is unavailable, the service correction may be scheduled with another member of our team.
We welcome children with a scheduled appointment.
All children under the age of 13 must be accompanied by an adult who is not receiving a service.
Our stations house various hot tools at temperatures over 400 degrees F. as well as a plethora of sharp objects, such as scissors and razor blades, and chemicals that could be potentially dangerous to unsuspecting children. Kálo and it's employees are not liable for injuries of unsupervised children.
Unopened or defective products may be refunded or exchanged within 14 days of sale.
Salon merchandise may be returned for exchange or salon credit. Hair brushes may not be returned due to health and sanitation code.
Before and after photos will be taken at each appointment. These photos are securely stored as client record, and may also be used for social media marketing. Photos will never be taken without your knowledge or consent, and if you would not like your photos used on social media, that's totally okay!