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Hey Beautiful!
I wanted to take a moment to welcome you to Kalo. We hope you are as excited about your upcoming visit as we are!
Please take a moment to go over this welcome package, as it covers everything you need to know prior to your first appointment.
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Pre - Visit
You will receive a text/email reminder 48 hours prior to your appointment, with an option to confirm or reschedule.
It is important that you confirm your appointment, as all appointments left non-confirmed may be canceled by Kalo and opened up to those on a waitlist as needed.
You will also receive a reminder text 2 hours prior to your appointment.
Salon Experience
Consultation is key, and ours begins the moment you fill out the required "Virtual Consultation" form on our website. There you can upload photos of your hair, and inspiration photos so we can budget the right time for your service.
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On the day of your appointment, we will conduct a thorough consultation that will help you feel confident and excited from start to finish. We will talk about your past hair experiences, what you are currently loving (or not) about your current hair, and create a full transparency plan for not only your first visit, but also those to follow.
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Hair Prep
You do not need to have freshly washed hair, but we do ask that you arrive with your hair clean, fully dry, and detangled. Minimal styling products are okay.
As always, the health and integrity of your hair is our top priority, so depending on your color goals, we may recommend/require your goals be delivered over a series of appointments.
We will also always recommend and explain the benefits of a trim and/or treatment with each color or lightening service.
Skin Prep
If you will be receiving a facial service, you may choose to arrive with or without makeup. Whenever possible, without is always better, but we totally understand that you're living your life before your appointment. Use your own discretion.
If you are receiving a lash or brow service, we do ask that you come without eye makeup.
If you are receiving a waxing service, we ask that you stop the use of all retinols for one week leading up to your appointment.
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Home Care
We want you to look and feel your best not only on the days you visit, but also the days between! With access to the right products and knowledge, you can maintain your beautiful results until you see us again!
We will recommend the products most beneficial to your needs, and keep record for future reference, in the event something is not within your beauty budget during the day of your visit.
We love our product lines, and wholeheartedly believe that what you use on a consistent basis will determine the trajectory toward your beauty goals.
1 POINT
Visit - $50 in Retail
2 POINTS
Social Media Tag/Check-In/Review
3 POINTS
Google Review
15 POINTS
Client Referral
25 POINTS = $25
Our rewards program was designed to give back you, to our amazing clients - for trusting us with your beauty needs, and for supporting our business. Every Kálo Client is eligible to receive rewards beginning on the day of your first service!
HOW IT WORKS
At each visit, you will earn points that will be redeemable toward services on future visits. There is nothing to "sign up" for, and your points will be automatically tracked and applied to each visit. We will go over your current point balance at each visit, and your balance will also be available at any time via your smartphone.
HOW TO REDEEM
Points are redeemed for dollars off salon + spa services, in increments of 25. You will have the choice to redeem points right away, or you can save them for a rainy day!
In effort to achieve the best results possible, and stay on track with your beauty goals, we recommend the following time-frames for re-booking these services
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ROOT RETOUCH
3-5 weeks
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EXTENSION MOVE-UP
4-6 weeks
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SHORT CUT
4-6 weeks
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LONG CUT
8-10 weeks
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HIGHLIGHTS
8-12 weeks
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BRAZILIAN BLOWOUT
16 weeks
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BALAYAGE
12-16 weeks
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MICROCURRENT FACELIFT
Twice weekly for 6 weeks
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LED FACIAL
Weekly for 6 weeks
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DERMAPLAME
3-4 weeks
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BROW SHAPING
2-4 weeks
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FACIAL
4 weeks
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LASH LIFT
6-8 weeks
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LASH/BROW TINT
6-8 weeks
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If you loved your services with us, the greatest compliment you could give is sending us your friends and family!Â
Simply screenshot the image below, fill in your name, then send to as many friends as you'd like. Each person who presents this image will receive $20 off their first visit, and you will earn referral points. Win-Win!
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​​(Short and Sweet Version)
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APPOINTMENTS
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Appointment required
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48 hour notice is appreciated for appointment changes and cancellations
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We may charge a cancellation fee of 50% for late cancellations, and 100% for no-shows
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PRICING
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Service prices vary by artist and start at prices listed
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Service pricing may increase based on additional time or product required
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Prices are subject to change and do not include gratuity
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SERVICE RE-DOS
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We do not offer refunds or partial refunds
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We are happy to adjust a service provided it is within 5 business days of the original service
GUESTS & LITTLE ONES
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Children or guests are not permitted to attend your appointment with you. All clients must attend their appointments unaccompanied
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Children with a scheduled service may be accompanied by a parent or guardian
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Kalo is not liable for injuries of unsupervised children
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